HALL OF FAME OF THE QUESTIONS
In order to make your visit to us as pleasant as possible, we try to answer questions that may arise. In our FAQ’s you can find a lot of answers – if we couldn’t clear up all your doubts and you still have something on your mind, please contact us via the contact form and we will try to give you a feedback as soon as possible. The best questions with high repeat potential may even make it into the “Hall of Fame of Questions”, our FAQ’s.
Launch the reservation tool, and complete the following steps:
Choose your desired start date for your reservation
Choose your pickup station (you have to return your bike here as well)
Now add the desired rental item to the shopping cart and configure it. You can then add more items to the same booking.
Provide your contact details
Payment is made at pickup on site in cash or with all major debit/credit cards (excl. American Express).
Done! You will recieve a reservation confirmation by e-mail. Bring them to the pickup station, printed or digital.
We do our best to get damaged rental bikes back up and running as quickly as possible. The duration of a repair can vary greatly depending on the damage. In most cases, damage is repaired within 30 minutes.
If the repair is not possible within a reasonable time, you will receive a replacement bike if one is available in your size, so you can get mobile again quickly.
Please come directly to the store then, so we can fix the damage. If damage is not repaired immediately, this can result in costly consequential damage! If you have a flat tire or the bike is damaged in any other way that could cause consequential damage, we ask you to push the bike. This is because consequential damage is also not covered by the optional material insurance.
Sometimes we get very busy in the store. Nevertheless, we try to take good care of every single customer and provide optimal advice to everyone. Therefore, there are sometimes waiting times. Thank you for your understanding.
Yes, please. This is necessary so that we can briefly check the bike for defects. Therefore, wash the rental bike at the washing station before returning it – we will do the final cleaning. Heavily muddy knee protectors or helmets must also be cleaned before being returned.
All rental items must be returned to the respective issuing location no later than the following time:
Rental Wallride Tschengla, Bürserberg: 4:45 p.m.
Rental Wallride Brand: 16:30 h
Yes, either you have a suitable insurance yourself or you use the possibility to book an insurance with us. Our insurance covers damages and repairs up to a value of EUR 300,00. If the damage and the necessary repair exceed this amount, the difference shall be paid by the renter. Consequential damage caused by continued use of the bike after a defect is not covered by the insurance!
Yes, in general, any damage or defect caused to the rental equipment must be paid by the renter. All rental items are checked by our staff before the handover and also after return. There is the optional possibillity to take our material insurance when renting our equipment.
Yes, please. We want to offer a great product to the next customer as well. Therefore, please handle the equipment we provide you with care and return it to us just as you would like to receive it. Intentional damage is also not covered by any insurance.
You can pay directly on site in CASH and with all major cards (Maestro, VISA, Mastercard, etc.). American Express Karten are not accepted.
Reserved bikes and equipment must be picked up no later than 10:30 am on the first day of rental. Note that the reservation is binding. We ask for your understanding that bikes/equipment not picked up are going to be charged. Free cancellation is possible until 17:00 the day before exclusively by e-mail at firstname.lastname@example.org.
Reserve your bike and protective equipment quick and easy online. Payment is then made on site upon pickup.
Note that the reservation is binding. We ask for your understanding that bikes/equipment not picked up are going to be charged to 100%. Free cancellation is possible until 17:00 the day before exclusively by e-mail at email@example.com.
Yes, we recommend that. Especially on weekends or during vacations it’s sometimes busy, and to make sure you get your equipment in the right size, it’s advisable to make a reservation. It’s easy to do online!
Note that the reservation is binding. We ask for your understanding that bikes/equipment not picked up are going to be charged at 100%. Free cancellation is possible until 17:00 the day before exclusively by e-mail at firstname.lastname@example.org.
With high probability, our phone is working properly. But probably right now we are taking care of the customers in the store. Therefore, it is not always possible for us to answer calls, especially during busy periods. Of course, you may also call outside our opening hours. You are also welcome to contact us via the contact form. Correspondence is pretty noble in itself anyway.
Here you can find our opening hours. You can assume that the bike park is in operation during these opening hours. We are open even in rainy or changeable weather, because real mountain bikers are also happy about an occasional mud pack. But beware: in case of thunderstorm, snowfall, storm and/or lightning, the park may have to be closed for safety reasons.
Camping is not allowed in the parking lot. Due to the renewal of the cable car there is no campsite available in 2023. Please evade to surrounding campsites. Camping on the parking lot at the bikepark is not allowed.
Stay calm. Secure the crash site and provide first aid.
Inform the bike park staff via the Bikepark emergency number. Bikepark emergency: +43 650 9514393. We will then organize the further procedure. In the meantime, you can stop other bikers to help you effectively secure the accident scene. Send someone to the nearest emergency sign, these have a position number written on them. This way you can tell the bike park staff the exact position so that someone will be with you as soon as possible.
Children under the age of 10 are only allowed to use the bike park and the bike trails when accompanied by an adult. Minors are only allowed to use the trails with the consent of the legal guardian.
Yes, that is correct. Together with the local farmers, we decided on the concept of open grazing. Moreover, the grazing animals were there before us, and are allowed to lie down wherever they want. Therefore, please drive at half sight at all times and respect the grazing animals. Brake and just give the lying or standing cow a little space, and ride around. In this case, you may even actually leave the trail briefly, which is normally not allowed. By the way, the cows of Alpe Rona (Tschengla) and Alpe Parpfienz (Brand) produce probably the best cow’s milk you can get. Stop into one of these alps, and order yourself a glass of milk. It does not get fresher than this. If you need more energy, grab the buttermilk.
If you are observed or caught doing so, you must expect that your ticket will be confiscated without replacement. As you can see, it is really important to us that no meadows, pastures or forest ground outside the marked trails are ridden on and thus damaged. In general, please follow our Trail Tolerance rules.
No, please don’t! Be sure to stay on the marked routes, and do not cut across meadows, pastures, or forest floors. Even if there are people who find so-called “shortcuts” funny – shortcutting hurts the turf and causes great damage as well as soil erosion! Learn more on our Trail Tolerance page.
Because the finder of a ticket could pass it on. Please make sure that you do not lose your ticket. Stow this in a zippered bag or in your shoe (between insole and shoe). This works great and a shoe is just very rarely lost. In the case of personalized multi-day or season tickets, replacement of the ticket is only possible upon presentation of the invoice and for a manipulation fee of EUR 5.00.
Because tear offs are often carelessly discarded or unintentionally lost and grazing animals or game could die from them, they are strictly prohibited in the Bikepark Brandnertal. In general, it should be ensured that no trash is left in the mountains. Please take care of nature, take your trash to the valley and dispose it correctly.
Drive on half-sight means, that you have the possibility to stop safely at any time, and an oncoming road user (e.g. on forest roads) also has the possibility to stop.
Why are bike trails not allowed to be ridden uphill when this would be easily possible with an e-bike?
Uphill driving of all trails is strictly prohibited at any time of the day or night. This could result in serious collisions with serious consequences for injury.
Basically there is the possibillity of bypassing with every obstacle. Therefore, it is very important and essential to inspect all routes and obstacles before riding.
Even if you already know routes – sections are sometimes renewed or completely rebuilt. So it is necessary that on each visit you roll down the routes on the first run, stopping if necessary to look more closely at difficult places to assess the risk as good as possible.
Your mountain bike must be suitable for the use in a bike park.
We recommend at least 150mm of travel at the front and rear, but the frame and attachments must also be suitable for off-road use. If you are not sure, consult your bike dealer or the manufacturer of your bike.
It is also important that your bike is fully operational and safe to use. Regular service at your trusted dealer ensures this. If you don’t have a trusted dealer yet, then come to the Wallride Store in Rankweil.
You are suitably prepared for a visit to the bike park if you are in good physical and mental condition, and have already prepared yourself for what awaits you in a bike park. It is also necessary that you have flawless and adequate sports equipment for use in bike parks. The necessary protective equipment must also be available. A helmet is mandatory, but we strongly recommend a full-face helmet as well as other protectors such as an upper body protector, knee and shin protectors.
You can also rent a serviced bike and protectors in our store, you can reserve your gear online.
It’s always beautiful in Brandnertal. Even when it rains. Mountain biking is outdoor sport in its purest form, a little mud is simply part of it. Pack weatherproof clothing as well, just to be on the safe side, and you’ll be ready for any eventuality. Now if you still want to know what the weather is like, you can check it out here. Or take a look at our webcams.
Before contacting us, please check if your question may have already been answered. Select the appropriate topic and find the questions & answers for that topic area. If your question does not appear yet, feel free to contact us via the contact form We will get back to you as soon as possible. In urgent cases you can also call us!
In urgent cases, feel free to call us.
On our operation days you can reach us by phone from 09:00 – 17:00.
We are a small team, and when the phone is not picked up, we are just concerned about our customers.
Maybe you will find your answer in our FAQ AREA. If not, just try again a little later or use our contact form.