FAQ – FREQUENTLY ASKED QUESTIONS2022-06-29T10:50:31+02:00

HALL OF FAME OF THE QUESTIONS

In order to make your visit to us as pleasant as possible, we try to answer questions that may arise. In our FAQ’s you can find a lot of answers – if we couldn’t clear up all your doubts and you still have something on your mind, please contact us via the contact form and we will try to give you a feedback as soon as possible. The best questions with high repeat potential may even make it into the “Hall of Fame of Questions”, our FAQ’s.

    Can I put up an awning by my Camper?2022-03-24T10:50:52+01:00

    Yes and no. So actually no, but if there is not much going on and no one has to turn around due to lack of parking space, then of course that is ok. Pavilions also fall under this regulation. When the campsite becomes more crowded, we ask you to take down the awnings or pavilions to make room for arriving guests. Keep in mind that you may want to visit as well. How great is it then when someone makes some extra space for you. This can also be booked under ‘Good Karma’. Thank you for your help.

    Are there sanitary facilities?2022-03-24T10:53:52+01:00

    yes, we have shower / WC containers directly on the top parking terrace. These are accessible around the clock on opening days of the bike park. Please keep our sanitary facilitys clean. You will find more sanitary facilities at the valley station.

    Can I reserve a pitch at Bikepark Camping?2022-03-24T10:56:42+01:00

    No, unfortunately that is not possible. Pitches are allocated on a well-established “first come, first serve” basis. Which means as much as: Just come one day earlier to us! When it’s full, it’s full – please switch to one of the surrounding campsites.

    How to reserve your rental equipment2022-03-24T10:58:02+01:00

    Launch the reservation tool, and complete the following steps:

    • Choose your desired start date for your reservation

    • Choose your pickup station (you have to return your bike here as well)

    • Now add the desired rental item to the shopping cart and configure it. You can then add more items to the same booking.

    • Provide your contact details

    • Payment is made at pickup on site in cash or with all major debit/credit cards (excl. American Express).

    • Done! You will recieve a reservation confirmation by e-mail. Bring them to the pickup station, printed or digital.

    Is there a measurement of time on the funsport course?2022-03-24T10:59:33+01:00

    No, there is no timing, because the funsport track is not a race track! Other road users such as hikers, families with children, mountain bikers and also motorized vehicles are also on this road, and can come towards you. Therefore, always drive slowly, sensibly and in half-sight! Also, follow all instructions in the safety briefing you will receive before your ride.

    Is the usage of fun sports equipment dangerous?2022-03-24T11:02:40+01:00

    Be sure to follow the instructions you recieve during the safety briefing. Following these consistently can reduce the risk of an accident. Nevertheless, accidents can never be ruled out. Therefore, do not take unnecessary risks and ride sensibly. You can find more details in our terms of use.

    Can we make a stop during the fun sports trip?2022-03-24T11:05:06+01:00

    No, unfortunately, this is not possible, because probably the next guests are already waiting for a mountain cart or mountain roller. Imagine you are this next guest who has to wait. With these thoughts in mind, the snack doesn’t taste good anyway. Therefore, the duration of use of the fun sports equipment is limited to 30 minutes per round.

    Is it possible to pick up the fun sports equipment at the top station after a hike?2022-03-24T11:07:03+01:00

    No, unfortunately that is not possible. There are karts and helmets in different sizes and a safety training for each participant. Therefore, it is necessary that karts are rented at the valley station of the Einhornbahn II and also returned there immediately after the ride.

    Where can the fun sports equipment be rented?2022-03-24T11:07:35+01:00

    Fun sports equipment can be rented exclusively at the Bikeshop at the valley station of the Einhornbahn II.

    I have a rather high body weight, can I ride with a fun sport device?2022-03-24T11:09:05+01:00

    The maximum permissible body weight is 120 kg. If an adult accompanying person takes a child on the lap, the sum of the body weights must also not exceed 120 kg.

    Are children allowed to drive their own kart?2022-03-24T11:15:14+01:00

    Yes, if they are already 10 years old and safely reach the footrests. The minimum age is therefore 10 years, under 14 years only in the company of an adult supervisor. Under the age of 16 only with a signed liability waiver from the parent or guardian. Children under 10 can ride on the lap of an adult. You can find more details in our terms of use.

    Do I have to make a reservation if we want to ride the funsport equipment as a group?2022-03-24T11:17:01+01:00

    Yes, we recommend that. Reservations are already possible from a group size of 6 people. There is a limited amount of funsport equipment, and to make sure you don’t need to wait long, please reserve your funsport experience in advance using this form.

    How long does a repair take if my rental bike is defective?2022-03-24T11:17:57+01:00

    We do our best to get damaged rental bikes back up and running as quickly as possible. The duration of a repair can vary greatly depending on the damage. In most cases, damage is repaired within 30 minutes.

    Do I get a replacement bike if my rental bike is defective?2022-03-24T11:19:07+01:00

    If the repair is not possible within a reasonable time, you will receive a replacement bike if one is available in your size, so you can get mobile again quickly.

    What happens if I have a defect with a rental bike?2022-03-24T11:20:10+01:00

    Please come directly to the store then, so we can fix the damage. If damage is not repaired immediately, this can result in costly consequential damage! If you have a flat tire or the bike is damaged in any other way that could cause consequential damage, we ask you to push the bike. This is because consequential damage is also not covered by the optional material insurance.

    Why does it sometimes take a long time to get my equipment in the morning?2022-03-24T11:21:02+01:00

    Sometimes we get very busy in the store. Nevertheless, we try to take good care of every single customer and provide optimal advice to everyone. Therefore, there are sometimes waiting times. Thank you for your understanding.

    Do I have to wash my bike before returning it?2022-03-24T11:22:32+01:00

    Yes, please. This is necessary so that we can briefly check the bike for defects. Therefore, wash the rental bike at the washing station before returning it – we will do the final cleaning. Heavily muddy knee protectors or helmets must also be cleaned before being returned.

    When do I have to return borrowed items?2022-03-24T11:23:55+01:00

    All rental items must be returned to the respective issuing location no later than the following time:

    Rental Wallride Tschengla, Bürserberg: 4:45 p.m.
    Rental Wallride Brand: 16:30 h

    Can I insure a rental bike?2022-03-24T11:25:32+01:00

    Yes, either you have a suitable insurance yourself or you use the possibility to book an insurance with us. Our insurance covers damages and repairs up to a value of EUR 300,00. If the damage and the necessary repair exceed this amount, the difference shall be paid by the renter. Consequential damage caused by continued use of the bike after a defect is not covered by the insurance!

    If I damage a rental bike, do I have to pay for it?2022-03-24T11:28:14+01:00

    Yes, in general, any damage or defect caused to the rental equipment must be paid by the renter. All rental items are checked by our staff before the handover and also after return. There is the optional possibillity to take our material insurance when renting our equipment.

    Do I have to be careful with my rental bike?2022-03-24T11:30:52+01:00

    Yes, please. We want to offer a great product to the next customer as well. Therefore, please handle the equipment we provide you with care and return it to us just as you would like to receive it. Intentional damage is also not covered by any insurance.

    How can I pay for reserved equipment?2022-03-24T11:32:03+01:00

    You can pay directly on site in CASH and with all major cards (Maestro, VISA, Mastercard, etc.). American Express Karten are not accepted.

    I have reserved a bike, when do I have to pick it up?2022-03-24T11:34:24+01:00

    Reserved bikes and equipment must be picked up no later than 10:30 am on the first day of rental. Note that the reservation is binding. We ask for your understanding that bikes/equipment not picked up are going to be charged. Free cancellation is possible until 17:00 the day before exclusively by e-mail at info@bikepark-brandnertal.at.

    How can I reserve a bike or equipment?2022-03-24T11:37:06+01:00

    Reserve your bike and protective equipment quick and easy online. Payment is then made on site upon pickup.
    Note that the reservation is binding. We ask for your understanding that bikes/equipment not picked up are going to be charged to 100%. Free cancellation is possible until 17:00 the day before exclusively by e-mail at info@bikepark-brandnertal.at.

    Do I have to make a reservation if I want to rent a bike or equipment?2022-03-24T11:39:12+01:00

    Yes, we recommend that. Especially on weekends or during vacations it’s sometimes busy, and to make sure you get your equipment in the right size, it’s advisable to make a reservation. It’s easy to do online!
    Note that the reservation is binding. We ask for your understanding that bikes/equipment not picked up are going to be charged at 100%. Free cancellation is possible until 17:00 the day before exclusively by e-mail at info@bikepark-brandnertal.at.

    CONTACT US

    Before contacting us, please check if your question may have already been answered. Select the appropriate topic and find the questions & answers for that topic area. If your question does not appear yet, feel free to contact us via the contact form We will get back to you as soon as possible. In urgent cases you can also call us!

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    HOTLINE

    In urgent cases, feel free to call us.

    On our operation days you can reach us by phone from 09:00 – 17:00.

    We are a small team, and when the phone is not picked up, we are just concerned about our customers.
    Maybe you will find your answer in our FAQ AREA. If not, just try again a little later or use our contact form.

    +43 664 5128610

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